Frame-only exchanges may be reviewed if the frame is unworn, unused, undamaged, and reported within 7 days of delivery or pickup. The frame must be in original condition with packaging if applicable.

AYNA may refuse exchange if the frame is worn, adjusted, scratched, damaged, missing parts, altered, or returned without required packaging or proof of order.

Prescription lenses are custom-made based on your prescription, lens choice, and frame. Once lens production starts, prescription lenses are generally non-refundable.

Lens orders may be cancelable only before lab production begins. Once lenses are ordered, cut, edged, tinted, coated, or fitted, cancellation may not be available.

AYNA will review the order details, prescription, lens status, lab work, and fitting concern. If there is a confirmed order or lab-related issue, AYNA will guide you on the best available solution.

Customer-owned frames are accepted only after inspection. AYNA does not charge you for your own frame; you are paying for lenses, lab work, fitting, edging, handling, and inspection.

Older, weak, brittle, rimless, half-rim, luxury, or high-risk frames may carry fitting risk. Extra handling charges may apply before order placement. AYNA will inspect and explain the risk before proceeding.

Contact AYNA within 48 hours with clear photos of the product, packaging, and issue. We will review the case and guide you on the next step.

Shipping, rush, handling, and service-related charges may not be refundable unless AYNA confirms an order-related issue that requires correction.

Review time depends on the issue, order status, frame condition, lab status, and photos/details provided. AYNA will respond with the next step as soon as possible.