You can place an order through AYNA’s website or contact us through Instagram/WhatsApp for guidance before ordering.

Yes. You can send us your frame photo, prescription details, lens question, or style preference. We will help you choose the best available option.

Prices shown are starting prices. Final pricing may vary based on prescription, lens type, frame condition, coatings, tint, photochromic upgrades, progressive lens design, and fitting difficulty.

Yes. AYNA accepts customer-owned frames after inspection. We first check the frame condition, prescription needs, and fitting difficulty before confirming the final price.

No. If you bring your own frame, you are not paying for the frame. You are paying for lenses, lab work, fitting, edging, handling, and inspection.

Yes. High prescriptions, thinner lens materials, complex prescriptions, premium coatings, tint upgrades, progressive designs, and other add-ons may change the final price.

Yes. AYNA offers single vision, bifocal, progressive, tinted, photochromic, anti-glare, blue light, and other lens options depending on your prescription and frame.

Tinted lenses stay colored indoors and outdoors, like prescription sunglasses. Photochromic lenses are clear indoors and darken outdoors.

Tint options may be available depending on lens type and prescription. Final availability depends on prescription, frame style, and lab options.

Some basic options may be included depending on the package, but premium coatings, high-index lenses, tint upgrades, photochromic lenses, rush processing, or complex fitting may cost extra.

AYNA’s website is powered by Shopify. Checkout and payment processing are handled through Shopify-supported secure checkout systems.

Sales tax may be added at checkout based on applicable rules. Sales tax is separate from product pricing.

For some orders, AYNA may confirm payment through an approved method. Always use AYNA’s official website, invoice, or confirmed payment process.

You can message AYNA on Instagram or Meta platforms for frame help, lens guidance, product questions, or order support. For official order processing, AYNA may direct you to the website, invoice, or confirmed payment method.

Instagram and Meta posts may show starting prices, product availability, or general information. Final price may vary based on prescription, lens choice, frame condition, stock, upgrades, taxes, and fitting needs.

You can send your frame photo, prescription details, lens question, or product inquiry. Avoid sending unnecessary sensitive information. For secure payment, use AYNA’s official checkout or confirmed payment process.

Prescription lenses are custom-made for your prescription and frame, so they may not be refundable once production starts. AYNA reviews each issue based on order status, frame condition, lens status, and fitting concern.

Frame-only exchange eligibility depends on item condition, timing, and whether the frame has been worn, adjusted, damaged, or used.

Customer-owned frames are accepted only after inspection. Weak, old, brittle, rimless, half-rim, luxury, or high-risk frames may carry fitting risk. Extra handling charges may apply before order placement.

Processing time depends on frame availability, lens type, prescription, lab work, and fitting requirements. AYNA will give a better estimate after reviewing your order.

Rush may be available for some orders, but it depends on lens type, prescription, lab availability, and frame condition. Rush service may cost extra.

Shipping availability depends on order type and customer location. Shipping cost, timing, and tracking will be confirmed when applicable.

No. AYNA provides eyewear, frames, lens replacement support, and lens guidance. AYNA does not provide medical diagnosis, treatment, eye disease management, or replacement for a licensed eye exam. For eye pain, sudden vision changes, injury, infection, disease, or urgent medical concerns, please contact a licensed eye care professional immediately.